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How to claim your free gift or discounted line rental

If you have purchased a deal for free line rental then you will need to claim this discount back from, this is what we refer to as 'Cashback by redemption'

Cashback by redemption means we pay you back your discount in equal installments (not all in one go) at set points throughout your contract.

Please follow the below steps to ensure you claim your cashback correctly:

Please login to the My Account section as this will tell you which bills you need to send in. Dates will vary depending on your contract length.

Once you know your claim periods, you will need to send a copy of your network bill for each of these months to

Bills will need to be submitted within 60 days of the bill date and show specific information in order for the claim to be successful.

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