The General Data Protection Regulation (GDPR) comes into effect on 25/05 and we've updated our Privacy Policy to give you more information about what we do with your personal data and about your rights. By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our Cookie Policy.

Delivery

Paying for delivery is so ten years ago. Whether you order a smartphone or a screen protector, you won't pay a penny on postage. Go on, put your money away.

How it works...

Receiving your handset is so simple, even the cast of TOWIE could manage it.

1. Complete your order, and get confirmation by email. Easy!

2. DPD will text you with your delivery time, and amendment options. Sorted!

3. On the morning of delivery, you'll get a one hour window by text. Woohoo!

Delivery timetable

Your order Courier Order by Arrives by
Contract, Upgrade, PAYG DPD

Mon - Fri before 8pm

Next day delivery 8am - 8pm

Mon - Fri after 8pm

Two day delivery 8am - 8pm

Sat - Sun before 4pm

Next day delivery 8am - 8pm

SIM Only Royal Mail

Mon -Thu before 6pm

Delivery within 3 - 5 working days

After 6pm Thu - 4pm Sat

After 4pm Sat - 5pm Mon

Delivery to Northern Scotland and UK Offshore locations may take up to 5 working days.

Ordered a Free Gift?

Wise choice! Just one little thing, free gifts are delivered up to two days after you have received your handset. If you really can't wait that long, drop us a tweet and we'll keep you entertained with funny memes or whatever you fancy.

Important

If posting in your bills these must be sent by recorded delivery as we cannot be held responsible for lost items or claims that arrive outside of the qualifying period stated above.

The submitted bill must include all of the following information: Your name, your address, your mobile phone number, your current tariff and the date of the bill.

We cannot accept signed-for deliveries on weekends so please bear this in mind if sending us your claim by post.

We can only accept one claim per envelope or upload. Multiple claims in one envelope or upload will result in the claim being rejected.

It is the customers responsibility to chase their claim if they have not received their cashback cheque.

If your network provider increases your line rental inline with inflation, the cashback that you claim will still be worked out and paid using the line rental you signed up to. For example, if you took out a £36 per month contract with your network and they increased the line rental to £36.56 per month half way through, you will still only receive cashabck worked out for £36 per month.

Cashback will not be paid if

  • You do not complete the minimum term (12, 18 or 24 months) of your contract.
  • If your account is not up to date with payments.
  • If the network bills sent are not for the same account and in the same name as the one eligible for the cashback.
  • If your claim is received more than 60 days from the date stated on the network bill you are required to submit.
  • If your contract has been disconnected (including disconnections made under Lifeline insurance).
  • If the incorrect monthly bill is received.
  • You do not inform us of a change in your mobile number. If you decided to change your mobile number since taking out your contract, you must notify us of the change for your cashback claim to be valid. You can tell us about your change by clicking here and logging in to your online account
  • In the event that the network takes back commission for any reason, including but not restricted to tariff change down within 120 days and
    late or non-payment of bills, any cashback claim will be null and void.

Your Questions Answered

Loading...