Warranty

No panic. We can fix it.

When your phone breaks it can feel like you lose touch with your world. Don’t worry though, as our technicians can help get your smartphone working again.

My handset has developed a fault. What is my warranty period?

All handsets taken out through us are covered by a 12 month warranty. This doesn’t cover accidental damage. Here’s what to do

  • If your handset develops a fault inside the first month, contact our customer services team to arrange an exchange.
  • If you notice a fault outside the first month, take your handset to your local Carphone Warehouse store where the staff will carry out a free fix.
  • If your handset develops a fault outside of 12 months, please contact the manufacturer directly.

*We no longer fix Huawei smartphones

What’s the warranty on my device?

Some manufacturers will offer a basic handset warranty against faults for the two years of your contract.

Warranty (months)
Brand Handset Accessories Battery
Apple

12

12

12

Blackberry

24

12

12

HTC

24

12

12

LG

24

12

6

Motorola

12

12

12

Nokia

24

12

6

Samsung

24

12

24

Sony

24

12

24

Where’s the policy?

The full exchange, returns and refunds policy can be downloaded from our Terms & Conditions page.

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