Warranty
No panic. We can fix it.When your phone breaks it can feel like you lose touch with your world. Don’t worry though, as our technicians can help get your smartphone working again.
My handset has developed a fault. What is my warranty period?
All handsets taken out through us are covered by a 12 month warranty. This doesn’t cover accidental damage. Here’s what to do
- If your handset develops a fault inside the first month, contact our customer services team to arrange an exchange.
- If you notice a fault outside the first month, take your handset to your local Carphone Warehouse store where the staff will carry out a free fix.
- If your handset develops a fault outside of 12 months, please contact the manufacturer directly.
*We no longer fix Huawei smartphones
What’s the warranty on my device?
Some manufacturers will offer a basic handset warranty against faults for the two years of your contract.
| Warranty (months) | |||
|---|---|---|---|
| Brand | Handset | Accessories | Battery |
| Apple | 12 |
12 |
12 |
| Blackberry | 24 |
12 |
12 |
| HTC | 24 |
12 |
12 |
| LG | 24 |
12 |
6 |
| Motorola | 12 |
12 |
12 |
| Nokia | 24 |
12 |
6 |
| Samsung | 24 |
12 |
24 |
| Sony | 24 |
12 |
24 |
Where’s the policy?
The full exchange, returns and refunds policy can be downloaded from our Terms & Conditions page.
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