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Protect you mobile with Phone Care

Phone Care mobile phone insurance is sold by, a trading division of The Carphone Warehouse Limited and underwritten by Aviva Insurance Limited.

Cover includes loss, theft and accidental damage, so if you ever need to make a claim you can be confident you are in safe hands, and that it is easy and straight forward to do.


0800 049 6189


When you buy a mobile phone from our company, we'll give the option to choose whether or not you'd like to take out insurance cover. If you choose to take out cover for your mobile phone, you will automatically pay premiums on a monthly basis, so if you don't want to stay with us, let us know by calling 0800 049 6189.

Phone Care insurance gives you the benefit of protection against:

  • Accidental damage
  • Damage from water or other liquids
  • Theft
  • Loss
  • Accessories cover (Up to a current retail value of £300)

Your first payment:

Your first payment will be taken upfront in the checkout when you place your order. We'll confirm the start date of your policy by post.


If your phone is damaged, lost or stolen, we will, where possible, replace it with the same make and model as your original phone.


We will pay up to £300 for standard accessories supplied with your phone; and/or any case, charger, screen protector and/or memory card purchased from, or the Carphone Warehouse, to be used specifically with your phones, if:

a. you make a successful claim for your phone and the accessories were affected during the same incident; or

b. we replace your phone with a different make or model and you can no longer use them.

For more information, see our full terms and conditions.