The General Data Protection Regulation (GDPR) comes into effect on 25/05 and we've updated our Privacy Policy to give you more information about what we do with your personal data and about your rights. By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our Cookie Policy.

How to Claim Cashback

Everything you need to know.

If you've ordered a deal that comes with cashback by redemption and you're wondering what to do next, everything you need to know is listed here...

What is cashback?

CASHBACK IS OUR WAY OF MAKING YOUR MOBILE BILLS CHEAPER

'Cashback by redemption' means you claim five cashback instalments, at regular points during your contract. Find out all you need to know with our handy video guide.

How to claim

Upload or post, whichever is easiest for you

The easiest way to send us your bill is to upload it electronically through My Account.

Or if you prefer to forward your paper bill, you can post it via mail to:

Cashback Claims,
PO Box 376
Southampton, SO30 2PX

If you do post this, just be sure to use Recorded Delivery and keep your tracking receipt.

Cashback bill example

What to include

When selecting the correct monthly bill, always go by the issue date, not the itemisation dates. All you need to do then is send this to us within 60 days of the issue date. Just make sure your bill pages show the following info:

  • Your name
  • Your home address including full post code
  • Your mobile phone number
  • Your current plan
  • The date of the bill

Now You Know How

Claim Cashback Online

Your Questions Answered