How to Claim CashbackEverything you need to know.
If you've ordered a deal that comes with cashback by redemption and you're wondering what to do next, everything you need to know is listed here...
What is cashback?
CASHBACK IS OUR WAY OF MAKING YOUR MOBILE BILLS CHEAPER
'Cashback by redemption' means you claim five cashback instalments, at regular points during your contract. Find out all you need to know with our handy video guide.
How to claim
Upload or post, whichever is easiest for you
The easiest way to send us your bill is to upload it electronically through My Account.
Or if you prefer to forward your paper bill, you can post it via mail to:
PO Box 376
Southampton, SO30 2PX
If you do post this, just be sure to use Recorded Delivery and keep your tracking receipt.
What to include
When selecting the correct monthly bill, always go by the issue date, not the itemisation dates. All you need to do then is send this to us within 60 days of the issue date. Just make sure your bill pages show the following info:
- Your name
- Your home address including full post code
- Your mobile phone number
- Your current plan
- The date of the bill
Your Questions Answered
Please allow up to 28 working days. This allows time for the cheque to be processed, printed, and dispatched.
It takes us up to 14 days to process your claim. If you want an update on the status of your claim, just visit My Account for further updates.
Your claim months can be found in My Account. Remember to choose each bill by its issue date, and forward this as soon as you receive it.
There’s a 60 day claim period on each instalment, which starts on your bill issue date. We’d advise you to send your bill as soon as you receive it, however.
Yes that’s fine. Just make sure the copy is clear, legible, and contains all the required info.
We need to see your name, address including post code, mobile number, tariff and bill date for the claim to be successful. All this information should be on the first two pages.
In this instance, you’ll need to send each claim separately. Upload in My Account with the corresponding order number, or if you’re posting, please only send one bill per envelope.
For a claim to be successful, the details on the bill need to match the details on your account. Just log into My Account and select Personal Details to amend any changes. This will ensure your claims aren’t rejected, and you receive your payment as soon as possible.