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Contact us

Don't be a stranger

Got a problem? Drop us a line and have it solved in no time. All the contact details you need to get in touch are below, don't forget that you can also find most answers in our guides for a super quick win.

Already a customer?

If you’ve ever placed an order with us, you can skip the phone queues and get in touch through My Account. It’s free, super quick and you can even upload your bills for cashback claims.

Login to My Account

Why My Account is Awesome

  • Check the status of your order
  • Upload a cashback claim
  • Send us a message about ANYTHING

Who you gonna call?

Don’t worry, if you still want to talk to us on the phone, our Whizz Kids are at hand to help.

* Calls will cost 13p per minute plus your telephone provider’s access charge.

** Charged at local rate.


0871 521 1400*

  • Monday - 9am - 8pm
  • Tuesday - 9am - 8pm
  • Wednesday - 9am - 8pm
  • Thursday - 9am - 8pm
  • Friday - 9am - 8pm
  • Saturday - 9:30am - 6pm
  • Sunday - CLOSED

Customer Services

01509 610 888**

  • Monday - 9am - 6pm
  • Tuesday - 9am - 6pm
  • Wednesday - 9am - 6pm
  • Thursday - 9am - 6pm
  • Friday - 9am - 6pm
  • Saturday - 9:30am - 6pm
  • Sunday - CLOSED

Other useful numbers

Visit the networks website for help and support or alternatively try one of these number

EE network logo

150 from your EE phone or 07953 966 250

iD mobile team

7777 from your iD phone or 0333 003 7777

O2 logo

202 from your O2 phone or 0344 809 0202

Vodafone logo

191 from your Vodafone phone or 03333 040 191