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Contact us

Don't be a stranger

Got a problem? Drop us a line and have it solved in no time. All the contact details you need to get in touch are below, don't forget that you can also find most answers in our guides for a super quick win.

Got a question?

We want to make it easy for you to get an answer, anytime of day. Our guides are here to point you in the right direction and cover some pretty common queries.

Already a customer?

If you've ever placed an order with us, you can skip the phone queues and get in touch through My Account. It's free, super quick and you can even upload your bills for cashback claims.

Login to My Account

Why My Account is Awesome

  • Check the status of your order
  • Upload a cashback claim
  • Send us a message about ANYTHING

Who you gonna call?

Don't worry, if you still want to talk to us on the phone, our Whizz Kids are at hand to help.

* Calls charged at standard local rate and mobile rates will vary


0330 678 1445*

  • Monday - Friday 9am - 8pm
  • Saturday - 9:30am - 6pm
  • Sunday - CLOSED

Customer Services

01509 610 888*

  • Monday - Friday 8am - 7pm
  • Saturday - 9am - 6pm
  • Sunday - 10am - 5pm

Other useful numbers

Visit the networks website for help and support or alternatively try one of these number

EE network logo

150 from your EE phone or 07953 966 250

iD mobile team

Visit ID website for more details

O2 logo

202 from your O2 phone or 0344 809 0202

Vodafone logo

191 from your Vodafone phone or 03333 040 191