Contact us

Don't be a stranger

Got a problem? Drop us a line and have it solved in no time. All the contact details you need to get in touch are below, don't forget that you can also find most answers in our guides for a super quick win.


Got a question?

We want to make it easy for you to get an answer, anytime of day. Our guides are here to point you in the right direction and cover some pretty common queries.


Already a customer?

If you've ever placed an order with us, you can skip the phone queues and get in touch through My Account. It's free, super quick and you can even upload your bills for cashback claims.

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Why My Account is Awesome

  • Check the status of your order
  • Upload a cashback claim
  • Send us a message about ANYTHING

Who you gonna call?

Don't worry, if you still want to talk to us on the phone, our Whizz Kids are at hand to help.

* Calls charged at standard local rate and mobile rates will vary

Sales

0330 678 1445*

  • Monday - Friday 9am - 7pm
  • Saturday - 9am - 5:30pm
  • Sunday - Closed

Customer Services

0114 452 9996*

  • Monday - Friday 9am - 7pm
  • Saturday - Friday 9am - 6pm
  • Sunday - 10am - 5pm

Sales Team Christmas Opening Hours

Day

21st December

22nd December

23rd December

24th December

25th December

Time

9:00am - 7:00pm

9:00am - 7:00pm

9:00am - 7:00pm

9:00am - 3:00pm

Closed

26th December

27th December

28th December

29th December

30th December

Closed

Closed

9:00am - 5:30pm

9:00am - 7:00pm

9:00am - 7:00pm

31st December

1st January

2nd January

3rd January

4th January

9:00am - 5:30pm

Closed

Closed

9:00am - 5:30pm

9:00am - 7:00pm

Please note these opening hours are subject to change.

Customer Service Christmas Opening Hours

Day

21st December

22nd December

23rd December

24th December

25th December

Time

8:00am - 8:00pm

8:00am - 8:00pm

8:00am - 8:00pm

9:00am - 6:00pm

Closed

26th December

27th December

28th December

29th December

30th December

9:00am - 6:00pm

9:00am - 6:00pm

9:00am - 6:00pm

9:00am - 6:00pm

9:00am - 6:00pm

31st December

1st January

2nd January

3rd January

4th January

9:00am - 6:00pm

9:00am - 6:00pm

9:00am - 6:00pm

9:00am - 6:00pm

8:00am - 8:00pm

Please note these opening hours are subject to change.

Other useful numbers

Visit the networks website for help and support or alternatively try one of these number

iD mobile team

Visit ID website for more details

Vodafone logo

191 from your Vodafone phone or 03333 040 191

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