Contact us

Don't be a stranger

Got a problem? Drop us a line and have it solved in no time. All the contact details you need to get in touch are below, don't forget that you can also find most answers in our guides for a super quick win.

Got a question?

We want to make it easy for you to get an answer, anytime of day. Our guides are here to point you in the right direction and cover some pretty common queries.

Already a customer?

If you've ever placed an order with us, you can skip the phone queues and get in touch through My Account. It's free, super quick and you can even upload your bills for cashback claims.

Login to My Account

Why My Account is Awesome

  • Check the status of your order
  • Upload a cashback claim
  • Send us a message about ANYTHING

Who you gonna call?

Don't worry, if you still want to talk to us on the phone, our Whizz Kids are at hand to help.

* Calls charged at standard local rate and mobile rates will vary


0330 678 1445*

  • Monday - Friday 8am - 8pm
  • Saturday - 9am - 5:30pm
  • Sunday - Closed

Customer Services

0114 452 9996*

  • Monday - Friday 9am - 7pm
  • Saturday - Friday 9am - 6pm
  • Sunday - 10am - 5pm

Customer services Christmas Opening Hours Changes


21 December

22 December

23 December

24 December

25 December


8:00am - 8:00pm

8:00am - 8:00pm

8:00am - 8:00pm

9:00am - 7:00pm


26 December

27 December

28 December

29 December

30 December

9:00am - 6:00pm

10:00am - 5:00pm

9:00am - 7:00pm

9:00am - 7:00pm

9:00am - 7:00pm

31 December

1 January

2 January

3 January

4 January

9:00am - 7:00pm

9:00am - 7:00pm

9:00am - 6:00pm

10:00am - 5:00pm

8:00am - 8:00pm

Other useful numbers

Visit the networks website for help and support or alternatively try one of these number

EE network logo

150 from your EE phone or 07953 966 250

iD mobile team

Visit ID website for more details

Vodafone logo

191 from your Vodafone phone or 03333 040 191