Contact us

Don't be a stranger

Got a problem? Drop us a line and have it solved in no time. All the contact details you need to get in touch are below, don't forget that you can also find most answers in our guides for a super quick win.

Got a question?

We want to make it easy for you to get an answer, anytime of day. Our guides are here to point you in the right direction and cover some pretty common queries.

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How can we help you?

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Already a customer?

If you’ve ever placed an order with us, you can skip the phone queues and get in touch through My Account. It’s free, super quick and you can even upload your bills for cashback claims.

Who you gonna call?

Don’t worry, if you still want to talk to us on the phone, our Whizz Kids are at hand to help.

* Calls will cost 13p per minute plus your telephone provider’s access charge.

** Charged at local rate.

Sales

0871 521 1400*

Monday - Friday 9am - 8pm
Saturday - 9:30am - 6pm
Sunday - CLOSED

Easter opening hours

29th March - 9.30am - 6pm
30th March - 8.30am - 6pm
31st March - 8.30am - 6:30pm
1st April - CLOSED
2nd April - 8.30am - 6.30pm

Customer Services

01509 610 888**

Monday - Friday 8am - 7pm
Saturday - 9am - 6pm
Sunday - 10am - 5pm

Easter opening hours

29th March - 9am - 6pm
30th March - 8am - 7pm
31st March - 9am - 6pm
1st April - 10am - 5pm
2nd April - 8.am - 7pm

Other useful numbers

Visit the networks website for help and support or alternatively try one of these number

150 from your EE phone or 07953 966 250

Visit ID website for more details

202 from your O2 phone or 0344 809 0202

191 from your Vodafone phone or 03333 040 191

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